Where We Ship From

Orders are packed and dispatched from our fulfilment centre in the United Kingdom. We ship worldwide, with a focus on the United Kingdom, the European Union, the United States, Canada, Australia and New Zealand.

Where a style is stocked in more than one location, we route your order to the closest available stock to shorten transit time. If your order is split across locations, you may receive more than one tracking number.

Processing and Dispatch

Orders are processed and dispatched within 1–2 business days of payment confirmation. Business days exclude Saturdays, Sundays and UK public holidays.

You will receive a dispatch confirmation email as soon as your parcel leaves our centre, including a tracking number where the service provides one. If you have not received a dispatch email within three business days of ordering, check your spam folder and then contact us.

Delivery Times

Delivery estimates below run from dispatch, not from the moment you place your order. They are estimates based on carrier performance and can be affected by customs, weather and peak seasons.

Express options, where available for your destination, are shown at checkout with a specific delivery estimate. Remote areas and islands may take longer than the ranges above.

Shipping Costs

Shipping costs are calculated at checkout based on your destination and the size and weight of your order. The exact amount is always shown before you pay — we do not add shipping charges after the order is placed.

• Free UK standard delivery on orders over £60.
• Free standard delivery to the EU and US on orders over £120.
• Express delivery is priced separately at checkout.

If you return an item, the original shipping charge is non-refundable unless the return is due to our error or the item is faulty.

Import Duties and Taxes

For orders delivered outside the United Kingdom, the recipient is responsible for any applicable import duties, taxes or customs clearance fees. These charges are not included in our product prices or shipping costs and are collected by your local customs authority or carrier.

We are not able to predict or cover these charges, and we cannot refund them if you return an item. If you refuse a parcel because of customs charges, the parcel may be returned to us and any refund will exclude the original shipping cost.

Please check your country's import rules before ordering if you are unsure about the likely charges.

Tracking Your Order

Every parcel is sent with a trackable service where the destination allows it. Your dispatch email includes a tracking number and a direct link to follow the parcel's progress. Tracking can take up to 24 hours to update after dispatch.

If tracking has not moved for more than five business days, contact us with your order number and we will investigate with the carrier on your behalf.

Lost, Delayed or Damaged Parcels

If your parcel is delayed beyond the estimate, the first step is usually to check with your local depot using the tracking number. If that does not resolve it, email us and we will open a case with the carrier.

• Lost parcels — we will investigate with the carrier and, where the parcel cannot be located, send a replacement or issue a refund.
• Delayed parcels — we will chase the carrier and keep you updated until it is delivered.
• Damaged parcels — photograph the packaging and the item and contact us within 48 hours of delivery so we can resolve it quickly.

If tracking shows a parcel as delivered but you cannot find it, please check with neighbours and your local depot first, then contact us and we will help you investigate.

Changing Your Delivery Address

We can change a delivery address only if the order has not yet been packed. Email us immediately with your order number and the correct address. Once a parcel is dispatched, the address cannot be changed by us — you would need to contact the carrier directly, and we cannot guarantee they will be able to redirect it.

Please double-check your address at checkout. Parcels returned to us because of an incorrect address may incur a reshipping charge.